Low Price Guarantee

Terms and Conditions for Gardiners Low Price Guarantee

The Gardiners Furniture Low Price Guarantee is subject to the following terms and conditions.

  1. Gardiners Home Furnishing Center Inc. (Gardiners) guarantees that if a Customer purchases any item(s) of furniture or mattress from Gardiners and finds within 30 days after delivery of the item(s) the identical merchandise available in stock at a lower advertised price by a Competitive Retailer (as defined below) subject to the same terms and conditions as offered by Gardiners, Gardiners will refund to the Customer an amount equal to the difference between the price the Customer paid at Gardiners and the lower advertised price.
  2. For purposes of this Guarantee, the price used to compare is the TOTAL MERCHANDISE ORDER PRICE of the item(s) PLUS ANY APPLICABLE DELIVERY FEES Gardiners charges compared to the TOTAL MERCHANDISE ORDER PRICE a Competitive Retailer charges for the identical item(s) PLUS ANY APPLICABLE DELIVERY FEES WHICH PROVIDE THE COMPARABLE LEVEL OF DELIVERY SERVICE AS GARDINERS STATED DELIVERY TERMS. Price used for comparison does not include any additional fees or taxes such as, but not limited to, optional warranty costs or sales tax associated with the sale of the merchandise.
  3. Gardiners Low Price Guarantee is a limited guarantee with respect to the price of Gardiners merchandise and does not make any other guarantees with respect to the features, quality, or characteristic of such merchandise.
  4. For purposes of this Guarantee, identical merchandise means that the item(s) must be the same model made by the same manufacturer with the same patterns, materials, color, finishes, warranty and other features.
  5. For purposes of this Guarantee, a Competitive Retailer is any furniture retailer that offers furniture or mattresses for sale to the general public and who regularly provides full delivery service, including assembly and set up of merchandise in the Customer's home or business, to an area that is within Gardiners established local delivery service area.
  6. For purposes of this Guarantee, lower advertised price means any merchandise that has been advertised by a Competitive Retailer to the general public by way of Radio, Television, Direct Mail, Print or Internet advertising.
  7. This Guarantee does not apply to any floor samples, clearance items, gifts with purchase items, items not currently in stock, merchandise sold by membership clubs, going out of business sales or any unauthorized channels.
  8. Gardiners reserves the right to modify, suspend or cancel this Low Price Guarantee at any time without notice. In the event this Guarantee is modified, suspended or canceled, Gardiners will honor this Guarantee on any purchase made on or before the last day this Guarantee is in effect.
  9. In the event Gardiners is running a promotion where the customer may select a low price or long term financing option, this guarantee will apply only in the event the Customer selects the low price option over the long term financing option. Any merchandise purchased under the long term financing option will not be subject to the Gardiners Low Price Guarantee.
  10. Customer's shall submit claims under this Low Price Guarantee in the following manner: Customer must present to Gardiners originals or legible photocopies of the relevant print advertisement, which includes either a postmark or date of publication, from the Competitive Retailer and Customer's sales receipt from Gardiners. In instances of radio or television advertisements, Customer must provide the name of the Competitive Retailer, the channel or station on which it aired, and the date and time of the advertisement. In the case of internet advertising the customer must provide the name of the Competitive Retailer, the date of the advertisement and a screen shot of the relevant advertisement. In all instances Customer's claims are subject to verification and investigation by Gardiners before they will be accepted. All claims under this Guarantee can be submitted in person at any Gardiners location or may be mailed to Gardiners Furniture, Attn: Low Price Guarantee Claims, 4241 Brookhill Rd, Baltimore MD 21215. Claims must be received within 45 days after the Customer received their merchandise from Gardiners.
  11. In the event a claim is eligible and deemed valid, Gardiners will issue a refund check to the customer within ten business days of the claim being verified and accepted. Refund checks will be mailed to the Customer address as listed on the Customer's sales receipt unless Customer requests another address be used. Gardiners is not responsible for any lost, delayed or destroyed mail. Should any merchandise be returned to Gardiners after a claim is paid, Customer's credit received will be reduced by the amount of the claim that has been paid under this guarantee so that Customer's refund will be a net of all refunds paid.
  12. The Gardiners Low Price Guarantee is void where prohibited by law.

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